Statement Design

We design and build accurate, compliant reporting documents quickly and easily with our Agile Communications Sandbox (ACS). 

Industry Research

Gain insights into what really matters to advisors and investors. Avoid client friction points, deepen understanding, and grow business.  

Tools & Training

Our tools, training and workshops help advisors communicate their value and have comfortable conversations with their clients. 

Communications Assessment

Communications Assessment:

Are you hitting touchpoints or pain points?

Over 1/3 of investors globally would switch firms due to a lack of communication. Does your firm's approach put clients at risk? With our Communications Assessment, you’ll receive a detailed audit of the impact on the client experience, along with insights on how to engage clients, strengthen relationships and build your business. 

Do your clients feel they're getting good value for their fees?

Comfortable conversations


Our coaching and training helps advisors have comfortable, confident conversations with clients about fees, performance and the value they provide.

We know how investors react to investment fees.

Get to know us

We’re at the intersection of where Compliance and Regulation meets the Client Experience. Based on our extensive investor research, it’s clear to us that every communication touchpoint impacts the client experience – either deepening the advisor-client relationship or eroding it. Our training programs teach advisors not just about regulation and compliance, but also about how to have comfortable, confident client conversations that transform the client experience and build trust.

Meet our Management Team

Susan Silma

Susan is a regulatory expert who's passionate about the client experience. Known as Canada’s CRM2 thought leader, Susan championed the launch of CRM2 while at the Ontario Securities Commission. She focuses on making disclosure practical for firms and understandable for clients.

Follow Susan on LinkedIn.

Brent Klassen

Brent is an accomplished personalized communications expert with extensive financial industry expertise. Central to all his enterprise communications initiatives is a client-centric mindset, whether the project is about achieving compliance, saving money, or generating revenue. 
Or all three.

Follow Brent on LinkedIn.

Dave Carr-Pries

Dave is a leading authority on information design and personalized financial communications. As president of Blue ID, Dave’s strategic communications initiatives span banks, credit unions, insurance companies and wealth management firms in Canada and the US.

Follow Dave on LinkedIn.

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